Privacy Policy

1. Who we are

Orchard Wellness is an independent fitness studio based at King George V Building, Rudgwick, West Sussex, RH12 3JJ. We are the data controller for the personal information you provide to us. You can contact us via our contact page or by phone on 07889 429337.

2. What information we collect

We collect personal information when you:

• Fill in our free trial request form
• Fill in our contact form
• Sign up for a membership or class pack
• Book a class through our ClassFit booking system

The information we may collect includes your name, email address, phone number, and information about your fitness background or interests where you choose to share it. We do not collect sensitive health data other than what you voluntarily tell us in the context of planning your first class.

3. How we use your information

We use your personal information to:

• Respond to your enquiry or free trial request
• Set up and manage your membership or class bookings
• Send you booking confirmations, class reminders, and relevant updates about Orchard Wellness
• Contact you in connection with your account or bookings

We do not sell your personal data. We do not share it with third parties for marketing purposes. We will never pass your information to any organisation outside of the services described in this policy.

4. Our legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: where processing is necessary to fulfil your membership or booking
• Legitimate interests: to respond to your enquiry or provide information you have requested about our services
• Legal obligation: where we are required to retain records by law

5. Third-party services

We use the following third-party services which may process your data on our behalf:

• ClassFit — our class booking and membership management platform. When you book a class or sign up for membership, your data is processed by ClassFit in accordance with their own privacy policy.
• Netlify — our website is hosted on Netlify, and contact form submissions are processed through their platform before being forwarded to us.

6. How long we keep your information

We keep your personal information for as long as you are a member or have an active relationship with us, and for a reasonable period after that in case of queries or legal requirements. Enquiry data from people who did not go on to become members is generally retained for no more than 12 months. If you ask us to delete your data, we will do so unless we are required by law to retain it.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your personal data (the "right to be forgotten")
• Object to how we use your data
• Restrict how we process your data in certain circumstances
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us via our website or call 07889 429337. We will respond within 30 days.

8. Cookies

Our website uses only functional cookies necessary for the site to operate, including those set by the ClassFit booking widget. We do not use advertising or tracking cookies. No personal data is collected via cookies on our own pages.

9. How to complain

If you have concerns about how we handle your personal data, please contact us via our website and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.